THE IMPACT OF HUMAN RESOURCES DEVELOPMENT ON THE MANAGEMENT OF ORGANIZATIONAL CRISES: CASE STUDY JORDANIAN MINISTRY OF EDUCATION

Abstract

The study aimed to examine the impact of human resources development in its dimensions (formal education, evaluation, job experience, personal relationships) on the management of organizational crises in the Jordanian Ministry of Education by following the descriptive analytical method. The study population consists of (262) employees of the Ministry of Education who hold the position of (director of administration, specialized director, and head of department). The number of employees is (262). The sample included all members of the study population. The data was collected using the survey method, where (262) questionnaires were distributed and (219) questionnaires valid for analysis were retrieved, accounting for (83.6%) of the total questionnaires distributed. To analyze the data, descriptive statistics measures were used, and simple and multiple linear regression analysis was used to test hypotheses. The study found that there is a statistically significant impact of human resources development in its dimensions (formal education, assessment, job experience, personal relationships) on the management of organizational crises in the Jordanian Ministry of Education. The study recommended that the Ministry conduct continuous analyses of the current and future needs for the skills and expertise required for the human resources needed to achieve the set goals and to conduct continuous reviews and updates of policies, procedures and plans related to crisis management to ensure continuity, improvement and development.